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Some Microsoft prospects had been unable to entry the corporate’s Azure and Microsoft 365 companies on Thursday as a result of a difficulty with Microsoft’s geolocation companies.
Simply after 12 p.m. GMT, the Microsoft 365 Standing Twitter account posted a tweet alerting prospects to the truth that it was “investigating a difficulty the place customers with particular conditional entry insurance policies utilized could also be unable to entry any Microsoft 365 service,” including that Microsoft was making an attempt to reverse a current change with a purpose to mitigate the affect.
On account of the change, some customers who had an IP-based conditional entry coverage skilled sign-in points, as Microsoft’s geolocation service was inadvertently displaying site visitors was originating from Tashkent, Uzbekistan, moderately than the real nation of origin.
“Not cool. Sending US-based site visitors to Uzbekistan is unacceptable on many ranges,” Twitter consumer @brianwilson mentioned in a tweet, together with screenshots of site visitors being routed to Toshkent (the native identify for Tashkent).
“Second time this MONTH this has occurred. Earlier this month Azure AD was reporting a few of our customers as being in India; immediately it is reporting some are in Tashkent, Uzbekistan (myself included). We're 100% based mostly in Canada!” Andy Matthews, an impacted buyer, mentioned in a tweet.
Though the problem was in the end resolved about eight hours later, a number of replies to Microsoft’s preliminary tweet advised the issue had began many hours earlier than the corporate first took to social media to alert its prospects.
This isn't the primary time this yr Microsoft prospects have been left unable to entry the corporate’s companies. On the finish of January, Microsoft carried out a community change that noticed prospects throughout the globe unable to entry its collaboration suite Groups and e-mail service Outlook, in addition to Microsoft Trade On-line, SharePoint On-line, and OneDrive for Enterprise.
Lower than two weeks later, prospects as soon as once more reported having points accessing Groups and Outlook.
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