Is it bad to give employees too many tech options?

A network of linked question marks.



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I’ve lengthy believed firms ought to provide staff a alternative within the know-how they use within the workplace and when working distant. Doing so lets staff use what they really feel is your best option of units for his or her work, it may well assist appeal to and retain employees, it lessens the chance staff will go rogue and supply their very own know-how (a.okay.a. shadow IT), and it establishes a constructive relationship between IT and the remainder of a corporation.

Corporations like IBM and SAP have documented their experiences in transferring to an employee-choice mannequin and have declared it successful. However does that imply it could work for each firm? And the way do you resolve which option to go?

An important query in growing (or increasing) an employee-choice mannequin is figuring out how a lot alternative to permit. Supply too little and also you threat undermining the hassle's advantages. Supply an excessive amount of and also you threat a degree of tech anarchy that may be as problematic as unfettered shadow IT. There isn’t a one-size-fits-all strategy. Each group has distinctive tradition, necessities/expectations, and administration capabilities. An strategy that works in a advertising and marketing agency would differ from a healthcare supplier, and a authorities company would wish a special strategy than a startup.

Choices additionally fluctuate relying on the units staff use — desktop computing and cellular typically require differing approaches, notably for firms that make use of a BYOD program for smartphones.

PCs, Macs, Chromebooks, and different desktops

Most employee-choice packages concentrate on desktops and laptops. The default alternative is often fundamental: would you like a Home windows PC or a Mac? Most frequently, the selection solely extends to the platform, not particular fashions (or within the case of PCs, a selected producer). Conserving the concentrate on simply two platforms eases administrative overhead and technical assist necessities. It additionally permits firms to leverage quantity purchases from one associate with the intention to obtain bulk reductions.

The rise of Chromebooks in enterprise expands that alternative, as does the usage of different working techniques corresponding to various flavors of Linux or particular variations of Home windows. Though Home windows 11 has been out for a while now, many organizations are nonetheless tied to Home windows 10 — partly for simplicity of assist and partly as a result of many older PCs don’t meet the requirement of Home windows 11. 

Google is making a play for the enterprise by providing ChromeOS Flex, which turns getting old PCs and Macs into Chromebooks. This enables firms to proceed to make use of machines which have dated or restricted hardware, but it surely additionally means including assist for ChromeOS units. As a result of Flex is so new, it isn't clear simply how possible it's with varyious hardware configurations.

Then there’s the choice of going past simply particular platforms. Though hardware uniformity makes it simpler to deploy, handle, and assist a fleet of units, some customers may want particular fashions, specs, or producers. And even a minimal quantity of hardware alternative can drastically develop the overhead for deployment and assist, notably whenever you use a number of producers.

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